Legal notice

Seller

Tuff Beats Co., Ltd.

Person Responsible for Sales

Ruriko Tsuruta

Address

2-11-3 Gohongi, Meguro-ku, Tokyo 153-0053, Japan

Phone

+81-3-6412-8977

Phone Hours

11:00–19:00 (excluding weekends and public holidays)
*If you contact us outside these hours, please reach us by email.

Email

order@tuff.jp

Website

https://xfkmjp-ex.myshopify.com/

Product Price

Please refer to each product page for the price.

Additional Fees

  • Shipping
    Flat rate: from 700 JPY (including tax) nationwide (*excluding Okinawa and remote islands*).
    Shipping fees vary depending on size, weight, and destination.
    The exact shipping cost is automatically calculated and displayed during checkout.
    Orders over 10,000 JPY (excluding tax) are eligible for free shipping.
  • International Shipping
    Available. Shipping fees vary depending on destination and weight.
    The exact shipping cost will be communicated before finalizing the order.
    Note: Some products cannot be sold or shipped overseas due to copyright restrictions.
  • Handling Fees
    Bank transfer or convenience store payments may incur additional fees.
    Fees vary depending on financial institution, payment method, and order amount.

Payment Methods

Credit card, convenience store payment, PayPal, QR code payment (PayPay / Merpay), bank transfer

Payment Timing

  • Bank transfer: Please complete your payment within 7 days of ordering. If payment is not confirmed by the deadline, your order may be canceled.
  • Other payment methods (credit card, PayPal, QR code payment) are processed at the time of order confirmation.

Delivery Timing

  • Orders are shipped within 5 business days (excluding weekends, public holidays, and year-end/new year holidays).
  • Pre-order items will be delivered on the day before or on the release date.
  • If you order multiple products with different release dates, all items will be shipped together according to the latest release date.
  • In case of stock shortages or delivery delays due to weather or shipping issues, we will notify you by email.

Returns and Exchanges

  • Please check your items upon arrival to ensure they match your order.
  • Returns or exchanges for personal reasons are not accepted.
  • Returns or exchanges are only accepted if the item is defective or differs from your order.
  • In such cases, please contact us by email or phone within one week of receiving the product.
  • We will replace the item with the correct product.
  • The shipping costs for returning and reshipping defective or incorrect items are borne by us.
  • Returns are not accepted after one week from the date of delivery.